Showing posts with label Success. Show all posts
Showing posts with label Success. Show all posts

Wednesday, October 12, 2011

Don't RED LINE Your T&D program for 2012. PUHHHHLEASEEE!

2012 is right around the corner and many organizations are preparing their budgets for the coming year.  No matter when your budget year begins and ends please hear my passionate plea:

DON'T FORGET THE T AND THE D--
TRAINING AND DEVELOPMENT

Great organizations know that their levels of employee performance and satisfaction with their job is not 100% tied to their paycheck.  In fact....many employees report that their paycheck is not top of mind when considering the degree to which they are happy in their job. So what does get factored into deciding if one likes/loves or just tolerates their job and in turn makes them give that ol' 110% or just 10% to their job and organization?

Here is what we know.  We know (the we being that group of academics like myself who love to research and study human behavior) that people who report they LOVE + HEART + GIVE THEIR ALL to their job are those who feel they contribute to the greater good of their organization's mission (and in order for that to happen there needs to actually be a mission that has been communicated by the leadership of the organization).

In order to contribute, employees also report that they want and need HIGH QUALITY training and development opportunities so that they can continue to grow and contribute.  When an organization is willing to invest the time + resources + money toward developing their team it shows up in the organization's success. Ask any organization where T&D are a strong cultural value in the organization how they SEE the difference and they will tell you about changed behaviors, better team experiences, happier customers, and stronger leadership at all levels of the organization.

Measuring the ROI of T&D does not have to be just anecdotal either.  You can measure the ROI with high quality feedback in the form of coaching, surveys and annual performance reviews if you want to quantify the outcomes of your efforts.

Now, take a look at some of the most COMMON T&D Fails that I come across working with clients.
Click Here for the full presentation

*After you view the presentation, please leave a comment on the Bravo CC Slideshare page and follow Bravo CC on Slideshare too.  Get crazy and share on facebook and twitter as well!

Too often, T&D is the first thing to get red lined in the budget.  That is a wrong, wrong, wrong move for any organization to cut out essential training for employees at ALL levels of the organization.

Remember--when your employees feel challenged, a part of the organization's higher mission, and feel like their organization is investing in their professional success they will work harder, faster and better!

Best Wishes for a GREAT 2012 budget!

Wednesday, March 23, 2011

7/7/7 Are you Brave or are you Crazy? With Judy Hoberman

Are You Crazy....or Just The Bravest Person??

I have been asked this question so many times and the truth of the matter is, sometimes   I’m not sure.  My entire career has been as a self-employed entrepreneur.  I have been in the Sales arena for almost 30 years and that in itself is craziness.  My thought was always that there is no room for failure and my outcome was totally dependent on me.  I knew I had great work ethics and I always travel the high road so that added to my persona.  People knew they could not only count on me but they could trust me.

I started a great career in Insurance in the 90’s.  It was a time of change.  Everyone was looking at managed care, translation welcome to the  HMO’s and I lived in the HMO capital of the world.  I came into this industry not knowing a thing about insurance and when I left I was training others about it so it does go in a full circle.

Being self-employed, I always knew that my success or failure was entirely up to me.  As I mentioned earlier, failure was not an option.  I had two children to support and they relied on me.  My team viewed me as a leader and they too relied on me.  So my fate was already set in stone.  I learned what I could from the resources available to me but many things I had to figure out as I went along.  As I advanced through the ranks, I took those lessons that I valued and brought them with me.  The ones that served absolutely no purpose, other than never using them again, did not.  I prided myself with being fair but expecting a lot....because I knew what the opportunity was.

A decade later, I was asked to take on a Corporate position with the home office to help build a training department. The truth was we had about 200 offices and everything was being taught 200 different ways.  There was no consistency anywhere.  The only thing that was consistent was the inconsistency and that was the truth.  A few months later, the Product Training Department was in full swing.  Everyone was amazed that not only was the field on the same page, the home office was as well.  It was a win-win situation for all.

Of course, there was still a problem.  My expertise was not being utilized.  I was a salesperson at heart and was told not to do any sales training. I found myself blurting sales tips out here and there and finally was asked to build a Sales Training Department and all was good.  During the next year or so, the non-existent sales training became one of the most positive pieces of the Company.  There was an internal University, sales training materials and an advanced training class that everyone wanted to attend.  Again, life was good....or so I thought.

Our Company, like so many other Health Insurance Companies, was feeling the pinch of Health Care Reform.  There were massive layoffs and most everyone was doing the job of two or three.  You could feel the tension and if anyone from HR even walked through the hall, you would swear the Angel of Death was approaching.  It was not the most exhilarating atmosphere, but we all did our best to be positive and nothing other than that was ever translated to the field agents or leaders, no matter how close you were to them.

My Sales Training Department was huge...translation, it was me.  I knew I could be on the list of those to be promoted out of their position and I was prepared.  The training I built could go forward easily without much more than a hiccup.  Don’t think you are indispensable because no one is.  I was prepared.  I asked on numerous occasions if I was on the next “list” but was told, my name had not appeared on any list.  I was prepared.

At this point, I knew I was starting to shut down.  I wasn’t sure what the outcome would be but I loved the field so much and didn’t want to abandon them.  I was them.  I did what they do.  They trusted me.  I was stability for them in these uncertain times.  But I was also not being fair to me.  I had to decide what was Phase III or IV or V for me.  It was time to start over again.

I gave my resignation to the SVP and then to the VP.  They were not happy and wanted to figure out a way to encourage me to stay.  It wasn’t the money.  It isn’t always about the money.  But in this economy, money does speak volumes.  It was time and no matter what they would have or could have come up with for me, I was finished and needed to go.  Of course my notice spanned over 8 weeks but that is a different story and that is how my blog began.  I was walking away from a lucrative position and going to....? I didn’t have a real plan, only an idea but that was enough for me for now.  I needed to move on and so I did.

The moral of the story is that there is life and success after a life changing experience.  I am living proof.  I have never felt so good or have had the opportunity to meet so many amazing people as I have now.  My friends in the field are still my friends.  It only took them a minute or two to realize it wasn’t about them, it was about me.  So many people tell me I am the bravest person that there is.  I’m not, I just did what worked for me.  No more no less.

If I had to give you seven ideas about BEing Courageous they would be:

• Know Yourself-no one knows you or understands you the way you do

• Explore Options-there isn’t just one idea or concept that you are good at

• Be Prepared-for as many things as possible whether financially or emotionally

• Be Open to all possibilities-when one door closes another one opens

• Take Care of Yourself-you might believe everyone else will, but you need to first and foremost

• Travel the High Road-don’t compromise on your integrity or reputation-you only get one shot

• Be a little Crazy-it sets you apart from the rest of the world

So was I crazy or brave?  I think a little of both.  It takes a little craziness to be braze and lot of braveness to be crazy.  That’s what makes the world go ‘round.  Remember, you are not alone in this crazy world.  Others will seek you out and tell you that you changed their lives and you didn’t even know it.  That’s a different kind of crazy...the best kind.

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Tuesday, September 15, 2009

Chicken Soup is Delicious

I begin first with an admission: I have never read a Chicken Soup for the Soul book. I love a great inspirational story but here's the deal. When I get those kinds of stories in an email, I tend to dismiss them as made up drivel and find myself saying "Seriously?" or "Give me a break". So, when someone recommended the book "The Success Principles" by co-creator of the the Chicken Soup book series Jack Canfield I thought "Um, pass...." But the glowing review that my acquaintance gave the book challenged me to check it out despite my crankiness toward the whole Chicken Soup series idea.

And yes, as you probably expected--I was wrong to be so stubborn and mean spirited about Mr. Canfield's books. If they are as good as The Success Principles then count me in. (Mental note: Pick up Chicken Soup for the Soul next time I am out and about)

The Success Principles are the nice kick in the butt I needed to finish out the final months of 2009 and stay inspired to continue to deliver quality training and development programs to our current clients, and find new clients who have a need for the services we deliver. I have marked up a lot of the book but the section that really zapped me was his discussion of F E A R. I doubt there is anyone who is not held back in some part of their life because of this little four letter word. In fact, in our public speaking workshops and presentation coaching it is F E A R that limits so many of our participants.

Canfield cleverly refers to fear as FANTASIZED EXPERIENCES APPEARING REAL. And it is our fear that keeps us from truly being successful. So--what is your fear? Mine is rejection. I hate feeling rejected and that keeps me from going out into the world and asking for new business. But I am learning to do it. I love what I do and the only way I can continue is by growing what I've got. And that means asking. And that means getting over my fear.

If your fear is public speaking, confrontation, dealing with your boss, going back to school to pursue your REAL dream, asking that special someone out, telling your kids NO!, finally having that sit down with a distant parent use this short and simple exercise from Canfield's book

I want to ____________, and I scare myself by imagining ______________.

By completing the sentence you are taking away some of the power of your fears. You are taking control for your own destiny by acknowleding that your fear is imagined. Let's say for a moment that your fear is real. Yes--I am going to get rejected by some of the people I ask for their business. But if I re-write my interpretation of these seeming rejections as getting me closer to a YES! then my fear is rendered meaningless.

What is your fear keeping you from?

In Canfield's book he peppers each chapter with some great quotes. My favorite is a fitting close:

"Progress always involves risk; you can't steal second base and keep your foot on first" Frederick Wilcox